Last updated: August 2026
These terms govern your use of Call Back Clinic (the "Service"). By activating a license key and using the app, your clinic ("you") agrees to these terms.
Call Back Clinic is an Android application that detects missed calls on a clinic's phone, sends automated SMS replies to callers according to rules you configure, and provides a dashboard for reviewing call activity. An optional Doctor's App provides read-only access to the same data from a second device.
The Service is offered on a monthly-priced plan, billed annually in advance. New clinics receive a 14-day free trial. Current pricing is published at callbackclinic.com/#pricing and may change with notice before your next renewal.
Each subscription includes one license key. A license key may be activated on one Reception Phone and, optionally, one Doctor's Phone. Moving a license to a different device requires the previous device to be unbound, which we can do on request.
You may cancel at any time by contacting us; cancellation takes effect at the end of your current billing period. Fees already paid for the current period are non-refundable except where required by law.
We aim to keep the Service reliably available but do not guarantee uninterrupted operation. Missed call detection and SMS delivery depend on your device's operating system, network connectivity, and mobile carrier, which are outside our control.
The Service is provided as a tool to help reduce missed patient contact; it does not guarantee that every call or SMS will be successfully detected, sent, or delivered. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of the Service, including missed patient communications.
We may update the Service or these terms from time to time. Continued use after an update constitutes acceptance of the revised terms.
For billing, cancellation, or general questions, message us on WhatsApp at +91 78954 35535.